👋 Say hello to Nusrat Khanam, Customer Service Agent at London’s Heathrow Airport (LHR), UK.

As a Customer Service Agent, Nusrat is responsible for providing a seamless check-in, boarding and departure process for passengers. “Having to find creative solutions to complex problems is a big part of the role,” she explains. “This can be challenging at times but seeing the difference you can make to a passenger is immensely satisfying.” ✅

Nusrat is one of the employees featured in our new Front of House uniform campaign. Commenting on being involved in the roll-out campaign, she says: “It feels great to be playing such a prominent part in this exciting campaign. It’s certainly helped to build my confidence and foster a sense of independence.” 💙

👍 “I would recommend Menzies to anyone considering a career in the exciting world of aviation,” Nusrat says. “Over the course of my three years at the company, I’ve been immensely impressed by the supportive environment and emphasis on work-life balance. I’ve also been fortunate to have so many opportunities to learn, grow and develop new skills.”

🙏 We’re very fortunate to have Nusrat as part of the team at LHR.

If you would like to feature in #MyMenzies, please get in touch with the communications team.