Safely

Empathy vs. sympathy

In the activity we learn the very important difference between empathy and sympathy and how (after learning this) we can improve our interactions with our colleagues and team members.
Download Exercise [PDF]

Location

Crew rooms
Offices
Breakout areas

Who is this for?

All welcome

Facilitator

Manager
Supervisor
Team ladder
Trainer

Time required

15-20 minutes

Key objectives

Learn the difference between empathy and sympathy

Identify times when to use empathy instead of sympathy

Improve engagement and communication skills.

How do I facilitate this activity?

We recommend this activity is run by a manager, supervisor, team leader or trainer.

  • Gather a group in the best location possible to complete this activity.
  • Watch this film: https://youtu.be/1Evwgu369Jw
  • Discuss the difference between empathy and sympathy
  • Share experiences where group members have dealt with situations positively/correctly and where they could have done better or tackled a situation differently.